by Lynn McLeod : Call Centre Operations

ISBN : #190917016X | Date : 2017-12-31

Description :

PDF-4baf6 | Call centers have become more and more prevalent in today’s modern business environment.This book provides a thorough grounding and introduction to call center operations, including understanding customer needs and the requirements of call center staffing, as well as the importance to the banking sector and the impact of call centers on the organization including telephone banking. The book will… Call Centre Operations

Call Centre Operations by by Lynn McLeod

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